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Excellent staff responses

Posted By Active Pensioner 82

"Excellent staff responses"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Medical Assessment Unit (MAU)

(as the patient),

I was sent to the RAH by my GP due to a fast heart rate. I spent the whole day there, with my wife, between A and E and Medical Assessment Unit. 

I was asked to return at a later date for a further ECG test.

On both occasions and in both departments, the treatment we both received was exemplary for courtesy and efficiency and I would commend the staff in both departments for care, concern and efficiency.

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Responses

Response from Gerry McLaughlin, Lead Nurse, Emergency Care and Medical Services, NHSGGC 3 months ago
Gerry McLaughlin
Lead Nurse, Emergency Care and Medical Services,
NHSGGC

Submitted on 18/03/2025 at 10:30
Published on Care Opinion at 10:30

Dear Active Pensioner 82

What such kind words shared on your post. Thank you so much for recognising both teams involved in your care. Spending a full day between areas could not have been pleasant and I am very grateful of your understanding of this.

I am proud to respond on behalf of the A&E team and will ensure your post is displayed in our staff rest area for all to see.

Thank you once again.

Gerry

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