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"The care and support has been absolutely excellent"

About: Queen Margaret Hospital / Clinical Intervention Unit

(as a service user),

I've been receiving biologic infusions for a chronic auto-immune condition at the Clinical Intervention Unit at Queen Margaret Hospital over the past few months.

The care and support from the whole team has been absolutely excellent. On stepping in to the clinical area, there's a real sense of calm and quiet efficiency, and it's clear staff are dedicated to providing a safe and welcoming service to those coming in for treatment. It's always a nervous time when you're undergoing any sort of treatment, especially for the first time, but the nurses take care to explain all the steps and allow for any questions.

Once connected up to a drip, you're monitored regularly and provided with a drinks and a snack if so desired. I actually found the whole thing quite relaxing, which is testament to the overall atmosphere of the unit. Staff seem to have a great relationship with their 'regulars', which was great to see.

Thanks to all the staff within the unit for making my appointments with them so easy.

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Responses

Response from Dawn Ireland, Charge Nurse, Clinical Intervention Unit, Queen Margaret Hospital, NHS Fife 3 months ago
Dawn Ireland
Charge Nurse, Clinical Intervention Unit, Queen Margaret Hospital,
NHS Fife
Submitted on 17/03/2025 at 11:43
Published on Care Opinion at 11:43


picture of Dawn Ireland

Hi G M H

Thank you so much for you lovely feedback. It is always good to hear we are getting things right for our patients. It is reassuring to know that you felt safe and well looked after during your visit to CIU. I will ensure I share your kind comments with all the team.

Thankyou again.

Kind regards

Dawn Ireland

Senior Charge Nurse

CIU QMH

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