Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Very good service

Story from nhs.uk

"Very good service"

About: The Highlands Practice

My daughter has had earache for 4 days and filled in a triage form this morning. She received a call with an appointment for 1315 today at Highlands, with l**zie. l**zie was extremely helpful and caring with my daughter, who has PTSD/anxiety and struggles with strange situations. Everything was clearly and carefully explained, and l**zie was, simply, super: a real asset to the practice.

I have had to anonymize the name in order to submit this, which is a shame as I wanted her to receive the commendation!

Very many thanks.

Pieter

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Highlands Practice 3 months ago
The Highlands Practice

Submitted on 07/03/2025 at 10:42
Published on nhs.uk at 10:42

Dear Pieter Cox,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements.

We are delighted to hear of your positive experience with our practice, and how after completing an appointment request form for your daughter, you received a telephone consultation, and found the clinician to be helpful and caring with your daughter. In addition, we are delighted to read that you found that everything was explained clearly and carefully. Please feel assured your feedback will be shared across our wider teams.

These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services.

Once again, thank you for contacting us and being part of our practice.

Yours sincerely,

Gareth Evans

Operations Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k