"The care, communication and treatment was on another level"

From start to finish the care I have received has been exceptional. Initial consultation, ongoing assessment and communication have been utterly professional.

Pre-assessment by Nicki and the team at Victoria hospital in Kirkcaldy was first class. The communication and advice prior to admission was also excellent. On admission the care, communication and treatment was on another level, outstanding. From the moment I walked through the door at the NTC in Kirkcaldy I was in the absolute best of hands.

From admission nurses, Advanced Nurse Practitioners advice and information was excellent. Anaesthetist Jane explained everything, including all possible options and plans, surgeon Mr Dunstan was reassuring, friendly, helpful, humorous and put me at completely ease.

The procedure was straightforward, explained at all points along the way and was significantly less painful and traumatic than I had imagined it would be. When on the admissions ward the care both day and night was outstanding, from every member of staff.

Post-surgery consultation with both surgeon and anaesthetist was both very positive and reassuring. From follow up post surgery x-ray, to OT assessment, engagement with ward physio team, all nurses and HCSW's, the care could not have been better. Overnight checks were regular, reassuring and professional.

The food was of a good quality, there were choices for all meals and there was always plenty to drink. Physiotherapy exercises post surgery were discussed and the pre-discharge assessment was thorough and professional. Advice from Advanced Nurse Practitioner prior to discharge was comprehensive and informative. Medication check by the nurse on duty (green team) prior to discharge was thorough and very professional.

My heartfelt thanks go to all the NHS staff working in the NTC at Victoria hospital. There are too many to mention and even to remember. I have nothing but praise and admiration for the dedication and professionalism everyone involved in my care showed throughout my time in hospital.