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"The care, communication and treatment was on another level"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre Victoria Hospital / Pre-assessment

(as a service user),

From start to finish the care I have received has been exceptional. Initial consultation, ongoing assessment and communication have been utterly professional.

Pre-assessment by Nicki and the team at Victoria hospital in Kirkcaldy was first class. The communication and advice prior to admission was also excellent. On admission the care, communication and treatment was on another level, outstanding. From the moment I walked through the door at the NTC in Kirkcaldy I was in the absolute best of hands.

From admission nurses, Advanced Nurse Practitioners advice and information was excellent. Anaesthetist Jane explained everything, including all possible options and plans, surgeon Mr Dunstan was reassuring, friendly, helpful, humorous and put me at completely ease.

The procedure was straightforward, explained at all points along the way and was significantly less painful and traumatic than I had imagined it would be. When on the admissions ward the care both day and night was outstanding, from every member of staff.

Post-surgery consultation with both surgeon and anaesthetist was both very positive and reassuring. From follow up post surgery x-ray, to OT assessment, engagement with ward physio team, all nurses and HCSW's, the care could not have been better. Overnight checks were regular, reassuring and professional.

The food was of a good quality, there were choices for all meals and there was always plenty to drink. Physiotherapy exercises post surgery were discussed and the pre-discharge assessment was thorough and professional. Advice from Advanced Nurse Practitioner prior to discharge was comprehensive and informative. Medication check by the nurse on duty (green team) prior to discharge was thorough and very professional.

My heartfelt thanks go to all the NHS staff working in the NTC at Victoria hospital. There are too many to mention and even to remember. I have nothing but praise and admiration for the dedication and professionalism everyone involved in my care showed throughout my time in hospital. 

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Responses

Response from Stephanie Allan, Interim Charge Nurse, Pre-assessment Suite, NHS Fife 2 months ago
Stephanie Allan
Interim Charge Nurse, Pre-assessment Suite,
NHS Fife
Submitted on 10/03/2025 at 08:06
Published on Care Opinion at 08:06


picture of Stephanie Allan

Dear Lachlan463,

Thank you for taking the time to provide feedback on your pre-assessment appointment.

I am delighted to hear that your pre-assessment appointment with Nikki and the rest of the team involved was first class. I will pass on your compliments.

On behalf of the pre-assessment team I wish you well with your surgical recovery.

Take care

Stephanie Allan

Senior charge nurse

Pre-assessment department

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Response from Aileen Mackin, Charge Nurse, National Treatment Centre, NHS Fife 2 months ago
Aileen Mackin
Charge Nurse, National Treatment Centre,
NHS Fife
Submitted on 10/03/2025 at 11:02
Published on Care Opinion at 11:02


picture of Aileen Mackin

Dear Lachlan463,

I would like to thank you for taking the time to share your feedback that you received within the National Treatment Centre.

I am glad to learn that you felt the care, communication and treatment was outstanding. Patients can normally feel quite nervous or apprehensive coming in for surgery so the staff like to give as much relevant information as possible to relieve and concerns.

I am delighted to read that your procedure was straightforward, and the care was outstanding during your stay.

The staff will be pleased to learn that you felt the care could not have been better especially around meal quality, exercise regime, and general interactions with further member of the multidisciplinary team.

I will share you kind feedback with the wider team,

Take care and best of luck with your ongoing recovery,

Aileen and the NTC Team

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