"Staff were the best"

I had been trying to make an appointment to have my coil removed, after cancelling various appointments in clinics up to 40miles away, I managed to get one in Greenock Health Centre.

I did the online check in via QR code as there wasn't a clerk at the reception. One did appear a few minutes later and asked if there was any one for Sandyford. I approached the desk and just explained I had already checked in via the link. She then said no I need to also check you in here in case there are any changes. Which I found strange as I already checked in online. I then had to give my name, date of birth, address, which I think considering the sensitivity of the clinic, is not something I feel is appropriate, when I had already stated I had checked in online. There were also other people waiting for a diabetic eye clinic but I felt now everyone knew I was going to Sandyford and felt a bit singled out. However the clerk is only doing her job and she was so nice. I was then asked to take a seat and wait to be called. I only had to wait a few minutes.

I was then greeted by Sheena, who was the CNS, she was one of the nicest nurses I've every came across. She was so interested in my background and made me feel really comfortable. She explained the procedure thoroughly. Kelly, who was her chaperone was also in a attendance.

Both ladies made me feel so at ease, no matter how many times you have this procedure done, it can make you feel quite anxious.

This service is so strained and one that a lot of people take for granted. The staff I interacted with were honestly the best.

Thanks again.