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Waiting time for DEXA scan

Posted By mercurykt34

"Waiting time for DEXA scan"

About: Royal Alexandra Hospital / Fracture Clinic (orthopaedics) Royal Alexandra Hospital / Osteoporosis Service Scarborough General Hospital / Trauma and orthopaedics

(as a service user),

In July 2024 I had a tri-maleolar fracture and dislocation of my ankle while walking on the coastal path at Flamborough Head. I cannot praise highly enough the paramedics of Yorkshire Air Ambulance, the staff of Scarborourgh hospital and nurses at the Fracture Clinic in the RAH Paisley.

However, I was told at the time I would need a DEXA scan. I received a letter in September from Fracture Liaison Service at RAH Hospital in Paisley saying I would “be sent an appointment in due course”.

I am still waiting on this appointment and I am worried regarding the fact that if I do have osteoporosis it will be progressing while I do not have access to the required medication. 

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Responses

Response from PPI Team, Patient Experience and Involvement team, York & Scarborough Teaching Hospitals NHS Foundation Trust 3 months ago
PPI Team
Patient Experience and Involvement team,
York & Scarborough Teaching Hospitals NHS Foundation Trust

Submitted on 13/03/2025 at 09:27
Published on Care Opinion at 09:32

Hi Mercurykt34,

Thank you for sharing your experience. We are pleased to hear that you received excellent care from the staff at Scarborough Hospital, and the nurses at the Fracture Clinic. We will ensure that your kind words are shared with the teams involved, as they will greatly appreciate your feedback.

We understand your concerns regarding your DEXA scan appointment. As this falls under the care of the Fracture Liaison Service at RAH Hospital in Paisley, we are unable to comment on the waiting times. However, we would encourage you to contact the Patient Advice and Liaison Service (PALS) or the relevant patient support team at RAH Paisley for further assistance.

If there is anything else related to your experience with York and Scarborough Hospitals that we can support you with, please don’t hesitate to reach out.

Best wishes,
Patient Experience Team
York and Scarborough Teaching Hospitals NHS Foundation Trust

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 13/03/2025 at 09:46
Published on Care Opinion at 09:46

picture of Nicole McInally

Dear Mercurykt34

Thank you for taking the time to share your feedback via Care Opinion. We are pleased to hear that you received excellent care from the nurses at the Fracture Clinic at the Royal Alexandra Hospital.

We appreciate your concerns about the potential progression of osteoporosis, and if you could get in touch we can provide you with an update regarding the waiting times. It would be helpful if you can email ggc.patientexperience@nhs.scot with your personal details (including your Date of Birth or CHI Number). Can you also include the link to your Care Opinion story:

https://www.careopinion.org.uk/1331735

Thank you

Nicole

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