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I was made to feel welcome

Posted By Nicnak

"I was made to feel welcome"

About: Whiteabbey Hospital / Pre-Assessment Unit

(as a service user),

From the initial telephone call offering me the appointment to walking out the door after the assessment was complete, I was made to feel welcome, at ease, listened to, understood and well taken care of.

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Responses

Response from Marie Devlin, Manager Pre Assessment Unit, Antrim & Causeway, Surgical and Clinical Services, NHSCT last month
Marie Devlin
Manager Pre Assessment Unit, Antrim & Causeway, Surgical and Clinical Services,
NHSCT

Submitted on 12/03/2025 at 11:19
Published on Care Opinion at 11:19

Hi Nicnak,

My name is Marie Devlin and I am the manager of the pre -op assessment team. Thank you so much for the positive feedback about your experience at our dept. We try to ensure all our patients have a positive experience with us and we really appreciate you taking the time to let us know how you found it.

I wish you well with your pending surgery and a speedy recovery.

Marie

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