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Outpatient appointment

Posted By Danielle91

"Outpatient appointment"

About: Glasgow Royal Infirmary / Outpatients

(as a service user),

Visited Professor Horgan at outpatient area A.

Was a really great appointment, first doctor to actually listen and reassure me.

Ran through what was going to happen and why.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 13/03/2025 at 11:58
Published on Care Opinion at 11:58

picture of Kevin Torbet

Dear Danielle91

We are so pleased to hear that your appointment with Professor Horgan in the outpatient area went well and that you felt listened to and reassured. At the NHS, we strive to provide high quality care where patients feel valued, informed, and comfortable throughout their treatment.

It’s fantastic to know that Professor Horgan took the time to explain the process clearly and thoroughly, ensuring you understood what was going to happen and why. Your feedback is greatly appreciated, and we will be sure to pass it along to Professor Horgan and the team.

Thank you again for sharing your positive experience, and we wish you all the best with your ongoing care.

Kind regards

Kevin

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