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Very pleasant and kind

Posted By NHSRules

"Very pleasant and kind"

About: NHS 24 / NHS 24 (111 service)

(as the patient),

I had to call 111 to ask about a drug I was prescribed. The call handler, Tracey, was extremely pleasant and since they were very busy, she checked in on me every few minutes while she waited on a nurse becoming available. I appreciated that very much. I was then passed to Michelle, a nurse practitioner. She was also very pleasant and kind. She noted everything and said Tracey would send the notes to my GP explaining why I had called and I was to call my GP when the surgery was open at 8am. Both girls were amazing and a credit to the NHS

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 2 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 10/03/2025 at 17:12
Published on Care Opinion at 17:12

Dear NHSRules

Thank you for taking the time to share your story on Care Opinion, I am pleased to read of you positive experience when you contacted the 111 service in relation to a medication query.

If you wish to share further information with me, including your Care Opinion username, I can locate the staff members you spoke with and share your Care Opinion story with them. I’m sure Tracey and Michelle will be delighted to read your comments such as pleasant and kind, as well as a credit to the NHS. We always like to ensure that staff receive positive feedback, reinforcing how valued their care is when people use our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Kind Regards,

Laura

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by NHSRules (the patient)

I have sent email as requested. Thank you Laura

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