"Care for my Dad"

About: Craigavon Area Hospital / Emergency Department Craigavon Area Hospital Emergency Department BT63 5QQ Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service Emergency ambulance response Belfast BT8 8SG

Posted by Grateful83 (as a relative), 5 months ago

My Dad recently attended Craigavon ED, brought in by Phil and Hazel from NIAS Omagh Station. They were compassionate and thorough in their assessment and transferred him to ED with pre-alert call.
In ED he was cared for by kind nursing and medical staff. Special mentions for Dr Yusuf who is an absolute gentleman. It is a pleasure and relief to find someone who actually listens and hears what the problems and difficulties are, and has time for patients and families.
He arranged a variety of appropriate tests and commenced treatment that brought about rapid improvement. He explained things to my Dad who doesn’t understand medical terms.
Another note of thanks especially to Oisin the HCA who assisted Dad with toileting and took his obs and made sure he was comfortable. In a busy environment, it is lovely that he took the time to check everything was ok and offer reassurance.
The cleaning team were in several times during the course of him being there too and friendly support staff offered a meal to my Dad.

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Neil Gillan

Co-Production & Partnership Lead, Quality, Safety & Improvement,

Northern Ireland Ambulance Service

Submitted on 07/03/2025 at 16:35

Published on Care Opinion at 16:35

Good afternoon Grateful83,
I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn of the compassionate and thorough approach adopted by Phil and Hazel. As an organisation we are committed to consistently showing compassion, professionalism, and respect for the patients we care for. I hope your dad is recovering well.
Best wishes
Neil

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Stacey Hardy

Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate,

Southern Health and Social Services Trust

Submitted on 17/03/2025 at 01:15

Published on Care Opinion at 01:15

Thank you for taking the time to share your recent experience of the care your father received in Craigavon Emergency department. I will share your kind words with Dr Yusef, Oisin and the rest of the team. I will also share your feedback with the domestic services. Thank you. I hope your dad is recovering following his recent illness.
Stacey

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