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"Cannot speak highly enough of staff"

About: Sidwell Street Clinic / Exeter Sexual Health

(as a service user),

I had my Mirena coil fitted last week, and I cannot speak highly enough of Karen, Liz, and the wider Devon Sexual Health team. As someone with ASD and a complex psychiatric history, medical procedures can often be daunting, but the kindness and care I received made all the difference. Karen and Liz were exceptional - welcoming, patient, very funny, and genuinely compassionate throughout.

I experienced some cramping for a few days after and some spotting, but this was all explained to me well in advance. At no point was I worried about the procedure, thanks to the clear information and reassurance I received. The whole team created a safe, supportive environment, and I’m incredibly grateful for their understanding and professionalism. Thank you!

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Responses

Response from Emma Searle, Receptionist - Exeter Sexual Health Service, Sexual Health Services - Exeter, Royal Devon University Healthcare NHS Foundation Trust 4 months ago
Emma Searle
Receptionist - Exeter Sexual Health Service, Sexual Health Services - Exeter,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 06/03/2025 at 10:45
Published on Care Opinion at 10:45


Hi slidefx68,

Thankyou for taking the time to leave some lovely feedback.

I'm so glad to hear how we have been able to help you when you came in for your coil fitting and that you found the whole experience so positive throughout.

Our clinicians will always make sure patients are fully understanding of the procedure and what to expect, and we understand how daunting some people may find it, so it's good to hear you found Karyn and Liz to be patient, funny and compassionate.

I will be sure to forward your comments onto them.

If we can be of anymore assistance please do not hesitate to contact us on 0300 303 3989 or via our website for online booking.

Many Thanks

Emma

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