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"Wound care"

About: Community Services / Perth Community Treatment & Care (CTAC) team

(as the patient),

I have a wound on my leg which is taking some time to heal (I am diabetic).  A series of wound dressing appointments were quickly arranged at the above clinic.  On first attendance the team worked out a plan of treatment involving regular dressing changes, a Dopplar test to ensure circulation was as it should be; compression socks so a full care plan.  This has been communicated well to me and in consultation with me.  The team has liaised with my GP.  I cannot express my thanks highly enough as it is nt just about the wound healing but also about the support, confidence in the team and friendliness and kindness with which one is treated as a worried patient.

The receptionist is smiling, welcoming and friendly as the first point of contact and the nurses all welcome each and every patient they see by asking 'How are you today?'.  This makes for a positive and reassuring atmosphere and it does not go unnoticed in this day and age of computerised oblivion.

Thank you to you all.

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Responses

Response from Wendy Hardie, Team Leader, Perth Community Treatment & Care (CTAC) team, Perth and Kinross HSCP 2 months ago
Wendy Hardie
Team Leader, Perth Community Treatment & Care (CTAC) team,
Perth and Kinross HSCP
Submitted on 11/03/2025 at 12:49
Published on Care Opinion at 12:49


picture of Wendy Hardie

Dear Ruth777

Thank you for taking the time to provide your feedback.

I am delighted that your experience was such a positive one, and as Team Leader, it fills me with great pride to read such lovely comments. Every staff member strives to ensure each patient journey through our service, is the best possible it can be, immediately the person enters the department, and I am happy that this was your experience.

I will ensure that your lovely comments are communicated to the rest of the Team, and thank you again for taking the time to provide your feedback.

Wendy Hardie

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Update posted by Ruth777 (the patient)

Thank you Wendy for advising you have read my comments. I am so pleased you will be sharing my story, experiences and comments with your team - everyone from the porter/security man to the receptionists to the nurses deserve to know how they make a difference to us all as patients.

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