I used 111, for the 1st time, after becoming increasingly unwell recently. I'd had a cough/cold for coming up to 1 week. I was letting it run its course, but started getting really breathless on minimal exertion. It made me panic when I couldn't catch my breath, which made the breathlessness worse.
I was triaged & referred to OOH Glasgow. I had a return call within around 30 minutes & was offered a face to face 40 minutes later.
I was triaged further, the staff were so reassuring. I then seen the Dr, who didn't rush, thoroughly assessed me & I left with antibiotics, steroids, an inhaler & plenty of reassurance in case I needed further help.
An outstanding service from start to finish. We really don't know how lucky we are. 5***** to NHS24 & same to RAH OOH service.
I work for the NHS myself, I get no special treatment. The call handler & nurse had no way of knowing this, unless I told them, which I had no reason to do, the service was outstanding.
In my view, if people used our services properly & appropriately, rather than abuse them, particularly in the OOH period, the availability of services required across the board would be so much more effective & readily available to all who genuinely need it.
Again, we are so lucky to have this service available to us & I feel we should appreciate it more.
"Falling unwell at the weekend!"
About: Glasgow Community Services / Out of Hours GP Glasgow Community Services Out of Hours GP NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Royal Alexandra Hospital / GP Out of Hours Royal Alexandra Hospital GP Out of Hours Paisley PA2 9PN
Posted by September71 (as ),
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