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"Exemplary treatment"

About: Royal Devon & Exeter Hospital (Wonford) / Acute medical admissions (AMU) Royal Devon & Exeter Hospital (Wonford) / Cardiology

(as a service user),

After several years with no symptoms I experienced a worrying recurrence of a heart condition- AF - with a very high heart rate.

My wife drove me to the A&E unit at RDUH Exeter where I received absolutely first class treatment. From triage to ECG and blood testing and subsequent assessment by the medical team everyone was caring, courteous, friendly and very professional - despite the late hour.

I was amazed to be referred for follow up at SDEC the following day - a Sunday! - where I once again received exemplary treatment.

Repeat ECG, chest X-ray and further blood tests were completed within an hour and following consultation with the Nurse Practitioner and Registrar I was on my way with new medication and a letter to my GP so shortly afterwards. Fantastic service from the NHS! Thank you.

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Responses

Response from Tamara Martin Garcia, Sister, Emergency Department (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 4 months ago
Tamara Martin Garcia
Sister, Emergency Department (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Sister Emergency Department

Submitted on 06/03/2025 at 00:26
Published on Care Opinion at 00:26


picture of Tamara Martin Garcia

Thank you for sharing your experience with us! It’s wonderful to hear that you received such excellent care during a stressful time. It’s fantastic that you felt supported every step of the way. We're grateful for your kind words and are so glad to hear that you're on the road to recovery with the right treatment. Wishing you all the best in your continued recovery!

Tamara Martin Garcia

Emergency Department Sister

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Response from Ruth Edwards, Royal Devon University Healthcare NHS Foundation Trust 4 months ago
Ruth Edwards
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 06/03/2025 at 16:55
Published on Care Opinion at 17:15


Dear Ajd1956

Thank you for your feedback. It is so good to hear that the service is working well and you where sorted quickly, I will let the team know how much you appreciated this.

Wishing you well

Ruth Edwards

Clinical Nurse Manager

Triage SDEC and MTU

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