"Disappointed with discharge process"

I think that Stepping Hill Hospital itself has improved massively, and was generally a good experience for my Mum - who is in her 90s.

But I have to say that the Discharge Team failed miserably at every step. They were chaotic and didn’t seen to liaise with the ward!

My mum's discharge from hospital was complicated as she had mobility issues and issues around her having cognitive impairment. I would like to establish first that my mother was deemed to have cognitive impairment by the Registrar in the AMU department, also diagnosed as having memory loss by our GP, and finally the Gastroenterologist refused to proceed with a procedure until they had a consent form ( which is a verbal consent from me as next of kin).

So how was it possible to send her home with no best interest meeting, and ring me at 2.30 in the afternoon to pick mum up with no communication with the ward she was in, no medications ready and no preparation for mum's return home! What on earth is happening with this department?

And how come they have produced notes that do not match reality? Mum was in a bed with a notice above her bed saying she needed two members of staff to escort on mobilisation. The discharge slip said she has no problems with mobility. 

The whole discharge process was very disappointing and sadly let Stepping Hill hospital down badly.