"Telephone appointment "

About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP

Posted via nhs.uk 4 months ago

I am hard of hearing and find using the telephone difficult because I can't hear what is being said. I have been sent a telephone outpatients appointment. At no stage has anyone ask if I have problems accessing telephone appointments.
You would not expect someone who had difficulty walking to climb stairs so why expect people who can't hear to have telephone conversations.

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Royal Lancaster Infirmary

Submitted on 27/02/2025 at 15:19

Published on nhs.uk at 15:19

Hi there, we're sorry to hear that you have not had a good experience with our services. You can update your communication preferences using the online form here on our website: https://www.uhmb.nhs.uk/our-trust/accessible-information-standard/tell-us-your-communication-preferences Thank you.

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