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Poor care

Story from nhs.uk

"Poor care"

About: Royal Lancaster Infirmary

I found my stay most disappointing and the standard of care on AMU quite atrocious there were patients looking after patients toilet floor covered in full bedpan and buzzers being ignored. No effort made to provide dignity

A stay on lancaster suite at a later date was a much more pleasant experience

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Responses

Response from Royal Lancaster Infirmary 4 months ago
Royal Lancaster Infirmary

Submitted on 27/02/2025 at 15:02
Published on nhs.uk at 15:02

Hello, thank you for taking the time to leave us a review and apologies for the delayed response. We're sorry to hear that you did not have a positive experience at our hospital. We're keen to investigate further and respond directly to you. Please contact our PALS team using the details here on our website so we can carry this out: https://www.uhmb.nhs.uk/get-in-touch/complaints-and-compliments We hope to hear from you soon. Thank you.

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