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The organisation should be so proud of the care provided.

Posted By Hopeless patient

"The organisation should be so proud of the care provided."

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency Royal Devon & Exeter Hospital (Wonford) / Stroke Services

(as a relative),

My mum had 2 strokes in a month. She was seen in ED and admitted to the stroke unit for three days. She then transferred to yealm ward for rehab lasting six days. The care she received was beyond expectations. 

The emergency dept dr Fred and nurses and HCA’s from the triage nurse to all staff giving ongoing care was amazing. 

The stroke team nurses came to Ed and were lovely. They were so knowledgeable and caring and personable. Everything was beyond expectations. She was then transferred to the stroke unit. The cleaners, tea ladies, HCA’s nurses and drs were so kind. Mum felt so safe and cared for. 

She was then transferred to yealm ward. The care continued. All staff throughout the next journey was as experienced throughout the patient journey. The OT’s and physios were so patient and kind. We even had a visit from a support dog and volunteer on the unit which helped with mums mood. I would like to thank Cynthia for the care her team provided. 

I have worked in healthcare for 30 years. I know great care when I see it in challenging times. There was nothing more than could have been provided from medical care to personal care. The personal touches laughs and kindness exceed expectations. I firmly believe that Exeter is the best hospital in the south west peninsula. Please please pass on our thanks to everyone involved in mums care. The organisation should be so proud of the care provided. I cannot thank you all enough. 

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Responses

Response from Tamara Martin Garcia, Sister, Emergency Department (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Tamara Martin Garcia
Sister, Emergency Department (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Sister Emergency Department

Submitted on 06/03/2025 at 03:45
Published on Care Opinion at 03:45

picture of Tamara Martin Garcia

Thank you so much for taking the time to share such a heartfelt and detailed account of your mum's experience. It’s truly wonderful to hear that she received exceptional care from start to finish, from the emergency department to the stroke unit and through her rehabilitation on Yealm Ward. The dedication, kindness, and professionalism of the entire team are exactly what we strive for, and it’s clear from your words that they made a significant difference in your mum’s recovery and well-being.

Rest assured, your kind words will be passed on to everyone involved in your mum’s care. We are so glad that we could provide a safe and supportive environment for her, and we appreciate your recognition of the exceptional team behind her care. Thank you again for your generous feedback – we wish your mum all the best in her continued recovery!

Tamara Martin Garcia

Emergency Department Sister

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Response from Judith Foley-Herbert, Domestic Services Manager (Eastern), Domestic Services - Estates and Facilities, Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Judith Foley-Herbert
Domestic Services Manager (Eastern), Domestic Services - Estates and Facilities,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 26/03/2025 at 11:06
Published on Care Opinion at 11:06

Dear Hopeless Patient,

Thank you for your feedback and kind words about your recent stay in the Stroke Unit and then on to Yealm Ward. We are grateful you have shared your mum's experience with us.

Sometimes working in the NHS can be challenging for all staff groups as every member always makes their best endeavours to serve and provide the best patient care possible. Not all expectations can be met at all the times but the staff strive very hard to try and achieve this as best as they can.

Your feedback will make a big difference to all of the staff who facilitated your mum's stay and helped to provide the best care for her. I will pass your feedback on to my team as it will show appreciation for the job they love doing and will remind them that their work does not go unrecognised.

Thank you again.

Kind regards

Judith Foley-Herbert

Domestic Services Manager

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