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Excellent care from staff working under tremendous pressure

Posted By ANX73

"Excellent care from staff working under tremendous pressure"

About: Altnagelvin Area Hospital / Emergency department Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

My mother was admitted to A&E via ambulance with query stroke but was discharged after approximately 38 hours, the staff were extremely attentive and she was dealt with such professionalism and care.

I would like to mention  Nurse Bond who looked after her all day Saturday and she was excellent, also  Sister McHugh, she  was very efficient in following up for discharge, there was also a physio called Maeve? and an Occupational therapist although I didn't get  her name, they were great at preparing for discharge and ensuring she was safe and had the correct resources in place on discharge.

The department was extremely busy as you would imagine for a weekend but my mother was truly cared for and the family were informed and  treated with care and respect also, the staff were working so hard under really difficult circumstances.

I would also like to mention the volunteer who was doing the tea trolley, a young guy I think his name may be Caolan, a very polite young man volunteering is to be commended  

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Responses

Response from Wendy Doherty, Volunteer and Work Experience Coordinator, Nursing and Midwifery and AHP, WHSCT 5 months ago
Wendy Doherty
Volunteer and Work Experience Coordinator, Nursing and Midwifery and AHP,
WHSCT

Submitted on 28/02/2025 at 15:32
Published on Care Opinion at 15:33

ANX73

Many thanks for taking the time to recognise the care your mother received during what must have been a very worrying time for you and your family. As Volunteer Coordinator for the Trust I am delighted to hear you encountered one of our ED refreshment volunteers. These volunteers give up of their time to offer tea and coffee to patients and relatives within the ED.

I will pass on your comments to our Saturday volunteer and ensure, as you suggest, he is commended for his efforts.

I wish your Mum a speedy recovery.

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Response from Geoffrey Hunter, Volunteering & Work Experience Lead,, Primary Care and Older People's Services, WHSCT 5 months ago
Geoffrey Hunter
Volunteering & Work Experience Lead,, Primary Care and Older People's Services,
WHSCT

Submitted on 28/02/2025 at 16:04
Published on Care Opinion at 16:30

Hi ANX73

Many thanks for your comments and mention of the help you received from our volunteer Caleb. It's great to hear the difference a volunteer can make in a stressful time. Wishing your mum all the best in her recovery.

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 5 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 03/03/2025 at 17:19
Published on Care Opinion at 17:19

picture of Neil Gillan

Good afternoon ANX73,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. Feedback such as this lifts the morale of all the staff involved in what is a challenging period. I wish you mother a speedy recovery.

Best wishes

Neil

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