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It was a very positive experience

Posted By MabelT

"It was a very positive experience"

About: Royal Devon & Exeter Hospital (Wonford) / Medical Imaging Royal Devon & Exeter Hospital (Wonford) / Outpatients Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as a service user),

I visited the PEOC outpatient department as a new patient to see one of the orthopaedic specialists. From arrival to departure it was a very positive experience. As part of my assessment I was sent off to x-ray prior to my appointment and the experience in radiology services was also excellent. The departments were clean and tidy. Clear signposting. Lovely friendly and helpful staff throughout my outpatient care journey. Thank you RDUH and PEOC. 

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Responses

Response from Clarice Chisling de Burgh, Sister - PEOC OPD, Princess Elizabeth Orthopaedic Centre, Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Clarice Chisling de Burgh
Sister - PEOC OPD, Princess Elizabeth Orthopaedic Centre,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 28/02/2025 at 14:59
Published on Care Opinion at 14:59

Hello MabelT

I am so pleased you had such a great first appointment with us. It is always really appreciated that patients take the time to give us feedback.

I will pass this onto the team and I know they will also be thankful, about the time you have taken to do this.

Best Wishes

Clarice Chisling de Burgh

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Elizabeth Chapman, Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Elizabeth Chapman
Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 07/03/2025 at 08:41
Published on Care Opinion at 08:41

Hello MabelT,

My name is Liz Chapman and I am the operations manger in medical imaging (x-ray department).

Thank you for taking time to share your recent experience with PEOC and the x-ray department. I was pleased that your overall patient journey was impactful and you experienced excellent service throughout.

I will congratulate the team on being kind and helpful to patients and continuing to provide excellent care for all patients.

Kind Regards

Liz Chapman

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Response from Judith Foley-Herbert, Domestic Services Manager (Eastern), Domestic Services - Estates and Facilities, Royal Devon University Healthcare NHS Foundation Trust last month
Judith Foley-Herbert
Domestic Services Manager (Eastern), Domestic Services - Estates and Facilities,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 26/03/2025 at 11:11
Published on Care Opinion at 11:11

Thank you for your feedback and kind words about your recent visit as a new patient in the Orthopaedics department. We are grateful you have shared your experience with us.

Your feedback will make a big difference to all of the staff who facilitated your visit and helped to provide the best care for you. I will pass your feedback on to my team as it will show appreciation for the job they love doing and will remind them that their work does not go unrecognised.

Thank you again.

Kind regards

Judith Foley-Herbert

Domestic Services Manager

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