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"All the staff went above and beyond"

About: Craigavon Area Hospital / Emergency Department Craigavon Area Hospital / Mandeville Unit Enhanced Care / Community Specialist Palliative Care Team

(as a service user),

My Daddy spent two days in the Red Area Ward within Craigavon Emergency Department, before being moved to Newry Hospice. All the staff that cared for him went above and beyond to make him comfortable and pain free.

As a family we want to give a special mention to Hayley, who took the time out of her busy day to keep Daddy's spirits up and made him feel at ease by introducing him to the staff that was coming on after her. Even when she wasn't on that ward working she made it her job to come and say good morning and goodbye to him. Daddy spoke highly about Hayley and all the staff within the Emergency Department.

Also, we would like to thank the staff from the Palliative Care Team who made sure Daddy's last few days with us were pain free, for taking the time to come back down to the ward to explain to us the family what was happening next and for going to great efforts to get Daddy a bed in Newry Hospice.

Lastly a huge thanks for Mr Parks, Daddy's oncologist and all the staff at the Mandeville Unit for the care given to Daddy over the last 14 months, especially during his chemotherapy treatment. 

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Responses

Response from Claire O'Connor, Clinical Sister Mandeville Unit, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 4 months ago
Claire O'Connor
Clinical Sister Mandeville Unit, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 28/02/2025 at 13:11
Published on Care Opinion at 13:11


Hi perseuscj56

Thank you for taking the time to acknowledge Dr Park and the Mandeville team when you have plenty to contend to.

Your Daddy and all patients deserve the best care, on what is a difficult journey for them and you as family. I'm glad the team at the Mandeville Unit achieved that.

Take care and thank you.

Kindest regards

Claire

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Response from Stacey Hardy, Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate, Southern Health and Social Services Trust 4 months ago
Stacey Hardy
Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate,
Southern Health and Social Services Trust
Submitted on 03/03/2025 at 23:13
Published on Care Opinion at 23:13


Thank you taking the time to share your experience of the Emergency department at CAH. All the staff work to ensure thy provide a high standard of compassionate care to all their patients. How lovely to hear that Hayley was so caring towards your father. I will share your kind words with the Hayley and the team.

Stacey

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