"Pre-booked phone appointment"

After being informed by reception that I needed to book a phone consult to discuss blood test results. I booked consultation on my day off! On day of booked consultation a status on Face book stated that the surgery would be closed from 1pm till 6.30pm! I then called the surgery and was assured that phone consultations would still proceed! Having carried my phone about my person All day! Curtailed plans to make sure I would have a signal and be sure not to miss the call…a call that never came! !I previously requested an email with my results as I have no access to my phone during work hours which was declined? Obviously this has left me anxious,frustrated and worried and unable to discusss concerns I would have discussed had my appointment happened as planned!am back to work tomorrow and have no idea what the issue is! I guess another sleepless night for me!Pre booking appointments are essential for people who work for a living and cannot wait around all day for a phone call!