"IUD Telephone Consultation"

About: Sidwell Street Clinic / Exeter Sexual Health Sidwell Street Clinic Exeter Sexual Health Exeter EX4 6NN

Posted by slidefx68 (as a service user), 4 months ago

I recently attended an IUD consultation and wanted to highlight the ease of booking through the telephone system. The online process for arranging a call was straightforward, and when I spoke with a staff member over the phone, they were both efficient and kind. Their approach made the process feel accessible and reassuring from the outset.

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Holly Bennett

Receptionist - Devon Sexual Health, Devon Sexual Health Team,

Royal Devon University Healthcare NHS Foundation Trust

Submitted on 26/02/2025 at 10:50

Published on Care Opinion at 10:50

Good Morning, slidefx68.
Thankyou for taking the time to leave us such positive feedback.
I am pleased to hear you felt the online system (PHR) was an ease and straightforward.
We find patients who struggle to contact our phonelines from 9:15am when we open, helpful as they can then book their own appointments.
I am also pleased to hear you felt the staff were friendly and efficient, we strive as a team to make all our patients feel safe, respected, listened too and as comfortable as we can.
Many Thanks
Holly

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