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"All the staff were helpful"

About: Emergency Department / Minor Injuries

(as a parent/guardian),

I took my son to the emergency department around 1930 on a Sunday evening. The first staff member we saw was kind and lovely. All the staff were helpful. The unit was so busy but it was nice to see a friendly face. They were patient and took the time to listen and explain.

Sometimes under pressure staff can be so overwhelmed and busy and i wanted to highlight the good experience we had. 

Thank you. 

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Responses

Response from Christine Da Cruz, Improvement Advisor, Quality Directorate, NHS Lanarkshire 2 months ago
Christine Da Cruz
Improvement Advisor, Quality Directorate,
NHS Lanarkshire
Submitted on 03/03/2025 at 18:11
Published on Care Opinion at 18:11


Dear ELGL,

Thank you for sharing your experience of minor injuries at UHW.

I will pass on your kind words to the whole team who I am sure will be delighted to hear how their care impacted your experience.

I hope your son is recovering well.

Kind Regards,

Christine

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