"Rubbish"

About: Kingsway and Bramingham Medical Centre Kingsway and Bramingham Medical Centre Luton LU4 8BY

Posted via nhs.uk 3 months ago

I Have been on the phone for over 1 hour and 30minutes and still waiting for call to be answered.
Your patients must be so distressed at the thought of phoning their surgery. If they weren't poorly, they will be after this experience !

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Kingsway and Bramingham Medical Centre

Submitted on 10/03/2025 at 17:02

Published on nhs.uk at 17:02

Dear Linda
Thank you for taking the time to feedback on our service.
I am sorry that you have had this experience with our telephone system. The length of time you were on hold does seem to indicate a problem with the system, so please accept my apologies that you were affected in this way.
I am pleased however to inform you that we do have a callback option, which many of our callers take advantage of. This offers callers the option to keep their place in the queue, but to receive a callback from the surgery, rather than waiting on the telephone. The instructions are made automatically on the system when you call in.
Daniel Freeman
Head of Operations, Primary Care, Bedfordshire

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