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Allowed us to feel empowered as parents

Posted By stonekb84

"Allowed us to feel empowered as parents"

About: Neonatal Intensive Care Unit (NICU) / SCBU (Special Care Baby Unit)

(as a service user),

Our daughter was born at 38 weeks via c-section and needed extra support with her breathing and feeding from the NICU and SCBU.

Every single staff member we encountered provided an exceptional standard of care for our daughter. They were kind, encouraging and so compassionate and they helped us to be fully involved in our child’s day-to-day care which allowed us to feel empowered as parents.

This was one of the scariest and most vulnerable times of our lives, but the patient and family centred care was genuinely sector-leading.

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Responses

Response from Kate Boyle, Senior Midwife - Neonatal and Transitional Care, University Hospital Wishaw, NHS Lanarkshire 4 months ago
Kate Boyle
Senior Midwife - Neonatal and Transitional Care, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 28/02/2025 at 09:57
Published on Care Opinion at 10:01

Good morning @stonekb84

Thank you for getting in touch and congratulations on the birth of your daughter.

What a lovely message to tell us about your experience and I am delighted you have had such wonderful care. The team are so passionate about the care they provide and strive to ensure all families are involved fully in their baby's care.

I will be sure to pass this wonderful message on to the team.

Wishing you all the best as you enjoy this special time as a family

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