"Slapdash text message, very unprofessional "

About: Hawkley Brook Medical Practice Hawkley Brook Medical Practice Poolstock Lane WN3 5HL

Posted via nhs.uk 4 months ago

I received the following text message:
You are due for your interim heart/bllod presure review. Please contact the surgery to arrange for a blood tests for your kidney and review by a clinician
regards
South Wigan Medical Practice
Badly worded, careless errors, meaning unclear. I expect more from the NHS.

More about:

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Hawkley Brook Medical Practice

Submitted on 03/03/2025 at 10:41

Published on nhs.uk at 10:41

Dear Phil,
Thank you for your feedback, I am sorry to hear this has happened and will share your feedback with the team. We do use text messaging to inform patients when basic monitoring tests such as blood pressure checks are due. We are limited by the number of characters which texts allow, which does not support the sending of long and detailed messages, but they should not include a spelling mistake. Without getting into clinical details, please can you contact reception to organise the tests and follow up.
Once again, my sincere apologies.
Kindest Regards
Lyndsey Jones
Practice Manager.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Slapdash text message, very unprofessional

"Slapdash text message, very unprofessional "

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k