"My experience would have been made better with clearer communication"

I attended Day Surgery at DGRI in January 2025 for urgent treatment and a sigmoidoscopy. Overall I would rate my experience and service a good, however there are some points that would have improved my experience.

1) Following initial discussion with the consultant regarding my planned treatment he asked me to go to the changing room and get changed. I thought he would take me as I didn't know where to go however as I sat there he repeated this to me to I up and went to the changing room across the corridor. I went to the changing room across the corridor which was full of men which thought was weird, some fully clothed and some wearing hospital gowns. After about 15 minutes I remembered reading in the literature that was sent to me from the hospital that there would be male + female rooms, so I went to find that room. 

-> better signage (e.g. on door of the room)

-> more specific instructions.

2) I sat in the female changing room for at least 1 hour 30 ins before any member of staff spoke to me. In the meantime I am thinking, I am in the right place?, where do I get changed?, will someone come and let me know?

-> clearer communication & a member of staff meeting you after you have seen the consultant.

3) I was eventually given robes and changes. I wasn't given instructions about it, I had to leave my underwear on underneath the robe so I was pretty anxious about this. I overheard another nurse telling a patient that they can leave their pants on! So I went back to the toilet and put mine back on! 

-> clearer communication

My experience would have been made better with clearer communication + instructions.