"Not great "

My son has been a patient under the orthodontist for the past 3 years. Throughout his treatment we have struggled to contact the department and been left frustrated by the care received.

My main issue is that he was due to have an appointment in November last year but this was cancelled as the orthodontist was on holiday throughout November, the appointment was rescheduled to December. This appointment was cancelled because of sickness and I was told there would not be any other appointments available until February 2025. On the day of the appointment we arrived for his appointment 10 mins early, his appointment was scheduled for 9.00 and we waited until the orthodontist finally arrived at 9.10. At the end of the appointment I was informed that he had been unable to complete the work planned, we would need to go home and return the following week to collect a retainer, as the person who makes it was not available on the day of the appointment. I was told to expect a call to let me know if we should attend the hospital a 5 days later. No call again. I have tried to contact the department but there is no answer and calls do not seem to be returned.

I was concerned that my son may have over corrected following his 3 extra months of active treatment. I have not been reassured throughout his treatment and I feel that the communication with patients and their families has been less than ideal.

For info, Orthodontist/max fax does not appear on the list of specialties on the feedback page so I was unable to select anything.