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Severe abdominal pain

Posted By leopardmd33

"Severe abdominal pain"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Gynaecology Forth Valley Royal Hospital / Surgical Assessment Unit Forth Valley Royal Hospital / Theatre & Recovery NHS 24 / NHS 24 (111 service)

(as a service user),

I called NHS 24 on a Friday night regarding severe abdominal pain, to the point I could barely move. They told me there was nothing they could do and to phone back if the pain becomes worse. This resulted in me going to A&E early Saturday morning, where I had to have surgery as I had a ruptured cyst that caused internal bleeding. I feel like this could’ve been sorted or prevented a lot sooner if NHS 24 didn’t turn me away. 

The staff in SAU FVRH were excellent with me! Couldn’t have asked for a better team to support me and explain everything to me clearly, ensuring I understood every aspect of what was going on. 

Also, the staff in ward 6 (women and children) were amazing with me! Ensuring I was comfortable and had everything I needed. The staff in both these wards are such an amazing team and go above and beyond! Providing high quality care. A big thank you to ward 6 and SAU. 

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Responses

Response from Kirsty MacInnes, Service Manager, Obstetrics, Gynaecology & Sexual Health/Senior Midwife, Women, Children's & Sexual Health Directorate, NHS Forth Valley 4 months ago
Kirsty MacInnes
Service Manager, Obstetrics, Gynaecology & Sexual Health/Senior Midwife, Women, Children's & Sexual Health Directorate,
NHS Forth Valley

Submitted on 27/02/2025 at 13:35
Published on Care Opinion at 13:35

Dear leopardmd33

Many thanks for your lovely feedback regarding your recent admission to WD 6. I am delighted to read that despite your initial experience and subsequent admission, that the staff in WD 6 ensured your comfort and cared for you during this time..

I agree that the team do go above and beyond and I will share with them the positive impact they had on your recent inpatient experience.

I do hope you are recovering well at home.

Best Wishes

Kirsty MacInnes

Service Manager, Obstetrics, Gynaecology & Sexual Health

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Response from Donna Calder, Senior Charge Nurse, Ward B12, FVRH 4 months ago
Donna Calder
Senior Charge Nurse, Ward B12,
FVRH

Submitted on 27/02/2025 at 14:05
Published on Care Opinion at 14:05

picture of Donna Calder

Dear Leopardmd33

Thank you so much for your kind words and for taking the time to share your experience. We are truly grateful for your feedback, and it means a lot to our team to know that we made a positive impact during your care.

Your gratitude will be shared with the team, as it's messages like yours that inspire us to keep doing our best every day.

Wishing you continued health and well-being.

Best wishes

Donna Calder

SCN

SAU

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 4 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 04/03/2025 at 14:23
Published on Care Opinion at 14:23

Dear leopardmd33

Thank you for sharing your story on Care Opinion, I am sorry to learn that you had cause to contact the 111 service when you were experiencing abdominal pain, I appreciate this would have been a frightening time.

I reply on behalf of NHS 24, I believe we may have already received your feedback and have been in correspondence with you. However, since Care Opinion is anonymous, I cannot be certain. If this is not the case, please contact us directly at patient.experience@nhs24.scot.nhs.uk and we would be pleased to look into this for you.

Thank you again for sharing your story and I hope you are recovering well from your surgery.

Kind Regards

Laura

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