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"Fantastic service from the team"

About: University Hospital Hairmyres / Cardiology

(as a service user),

One afternoon my cardiac device started alarming, I got such a fright that I panicked and started to feel unwell. I contacted the  cardiac device team at Hairmyres, who reassured me that everything was fine, I still felt unwell so they made time to see me urgently.

I went to the clinic and was seen by the Lynne and Tracey who interrogated my device and found the battery running low. I was reassured that I didnt have any episodes and was listed for box change.

I am so grateful to the girls for seeing me during their busy clinic, it just made feel well looked after. I am so thankful that we have such a great device team here in Lanarkshire, who are caring, professional and above all understand patient concerns going above and beyond to help their patients. Well done Hairmyres cardiac device team!!

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Responses

Response from Jennifer Baillie, Improvement Advisor, Quality Directorate, NHS Lanarkshire 4 months ago
Jennifer Baillie
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

assists with admin of Care Opinion in NHS Lanarkshire. requires access to all NHS Lanarkshire stories

Submitted on 28/02/2025 at 18:31
Published on Care Opinion at 18:31


picture of Jennifer Baillie

Dear funnyqw37

Thank you for sharing your experience of UHH Cardiology Department.

I am so pleased to hear that Lynne, Tracey and the team treated you so well throughout your stay with us. I am glad that you found the team friendly and helpful. It must have helped to make you feel at ease while you had your device checked.

I will pass on your kind words to them and the whole team who I am sure will be delighted to hear how their care impacted your experience.

Kind Regards,

Jen

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