"Smashed collar bone 3 places"

I had just come out of my flat and went to go down the steps, 15 concrete steps, and I went all faint, started to fall, and all I remember is closing my eyes and awoke at the bottom against the metal buzzer entry door.

I felt sick and really dizzy and confused. I was freezing cold so lay there for what I worked out was a good hour before coming to. But the worst was the pain, I couldn't get up until the postman came and got me help.

Took to Forth Valley Hospital and all they done was put a blue sling on me and pointed out the bus stop. I felt I was an inconvenience to them, no care or compassion at all,  actually went home and cried.

This happened just over 1 yr ago and I am still in pain, muscle in my neck is solid, painful.