I used the NHS 111 service as advised to seek advice and book an appointment for minor injuries to avoid long wait times. I contacted the service at around 11am, then call returned after 12pm, at which time I was advised I’d have a video consultation at 3pm.
This happened and I was told they had booked an appointment for me at QEUH Minor Injuries Unit 30 minutes later, to make my way there asap. I arrived 15 minutes early and booked in. I then waited in the queue just like everyone else. When I asked at reception how long the wait should be after an “appointment time” (2hrs in and still waiting), I was told there are no appointment times, it’s just arrival times!
2hrs 30 minutes after my “appointment time”, I was then triaged yet again, (making this the 4th person I have discussed my injury with) and sent for an x-ray, even though the triaging clinician from NHS video call, had already told me I would require this. So my question is, why are patients being misinformed like this? I could have attended first thing in the morning and been home! Why are NHS resources and finances being wasted within a call centre, when these calls are futile and the money could be utilised on the ground, where the actual wait is!
It was a waste your time, breathe and energy, as that call means absolutely nothing when you turn up, the wait will be the same as anyone else walking in the front door at the same time as you, even though you’ve already waited half your day in the house, waiting for advice.
Absolutely appalling information being given out by NHS adverts.
"Calling NHS111 before attending Minor Injuries"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) NHS Greater Glasgow & Clyde / Flow Navigation Centre NHS Greater Glasgow & Clyde Flow Navigation Centre Queen Elizabeth University Hospital Glasgow / Minor Injuries Unit Queen Elizabeth University Hospital Glasgow Minor Injuries Unit Glasgow G51 4TF
Posted by Ethan43# (as ),
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