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Post-Trauma Physiotherapy/Rehabilitation

Posted By Eskdale Cyclist

"Post-Trauma Physiotherapy/Rehabilitation"

About: Crosshouse Hospital / Trauma & orthopaedics Dumfries & Galloway Royal Infirmary / Accident & Emergency Dumfries & Galloway Royal Infirmary / Acute Medicine

(as the patient),

Following a serious cycling accident  in Dumfries and Galloway in July 2024 reulting in multiple fractures I was initially cared for over  14 days stay in Dumfries Royal Infirmary (where the wonderful care and extraordinary staff cannot be praised highly enough) I was released home and referred to Ayrshire & Arran NHS for ongoing rehabilitation. I was seen at Acute Fracture Clinic a couple of times and reviewed by the Neurosciences consultant at Edinburgh Royal Infirmary. I also had excellent input from the local District Nurse team.

The most significant contribution to my recovery after hospital however which is pretty well advanced  7 months since the accident has been regular physiotherapy sessions from the Muskuloskeletal Service Physiotherapist at Crosshouse Hospital Ayrshire & Arran NHS.

This input has been absolutely excellent delivered by an exceptional individual physiotherapist Mathew who has supported me throughout with appropriate and personalised challenges. His support, care and motivation has been crucial to my progress towards recovery and I cannot speak highly enough in praise of his professional skills. 
I would wish to offer my sincere thanks to all those who have provided my care and would like to think that this very positive review will reach their ears.
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Responses

Response from Nicola Gemmell, Patient Experience Co-ordinator, Patient Experience, NHS Dumfries and Galloway 4 months ago
Nicola Gemmell
Patient Experience Co-ordinator, Patient Experience,
NHS Dumfries and Galloway

Submitted on 27/02/2025 at 14:54
Published on Care Opinion at 16:58

Dear Eskdale Cyclist,

Thank you for taking the time to share your positive feedback with us. We will share this with the team involved, who we know will appreciate your kind words.

It is lovely to know that our staff members provided excellent care.

Thank you again for your feedback,

Kind regards,

Nicola

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Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 3 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 08/04/2025 at 13:38
Published on Care Opinion at 13:38

picture of Pamela Gibson

Dear Eskdale Cyclist

With apologies for the delay, I would like to thank you for taking the time and trouble to share this lovely feedback about the care provided by the various Services within NHS Ayrshire & Arran

I am sorry to hear that you required an admission to hospital following a serious cycling accident. What a scary and anxious time this must have been for you. It is however great to know that you found all of our staff to be reassuring, friendly and professional whilst you were under their care. Yours is a lovely example of different Teams coming together to provide the patient centred care that we strive to deliver.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Teams you have mentioned, but in particular with your physiotherapist Matthew. I know they will all be delighted to receive this feedback and it will be really encouraging for them to know that you felt so well supported by them.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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