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Working hard and maintaining professionalism

Posted By marchjk65

"Working hard and maintaining professionalism"

About: Daisy Hill Hospital / Emergency Department Enhanced Care / GP out of hours

(as a service user),

I spent Saturday night at Daisy Hill Hospital between the OOH GP and A&E. I was struck by how busy these services are - but everyone I met from nurses, doctors, domestic and those involved in investigations such as CT/x-ray were all working hard and maintaining professionalism in what is no doubt a challenging environment. I would like to say thank you for being so thorough and diligent when providing my care. 

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Responses

Response from Patricia McGrath, Nurse Team Lead Urgent Care , Adult Community Services Directorate, Southern Health and Social Care Trust 5 months ago
Patricia McGrath
Nurse Team Lead Urgent Care , Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 24/02/2025 at 17:01
Published on Care Opinion at 17:01

Good Afternoon,

Thank you so much for taking the time to share your experience of the care you received through Urgent (GP) Out of Hours.

We are delighted that your experience has been a positive one. I am also pleased to hear that although busy, the staff were professional, thorough and diligent throughout, providing you with the care you needed. We are so privileged to have a job where we can care for people and make a difference.

I will ensure the team are all aware of your kind words - we really appreciate them.

Wishing you a speedy recovery.

Thank you again and Best Wishes, Patricia.

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Response from Lisa Small, Ward Manager Emergency Department / Short Unit, Daisy Hill Hospital, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 5 months ago
Lisa Small
Ward Manager Emergency Department / Short Unit, Daisy Hill Hospital, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 24/02/2025 at 17:08
Published on Care Opinion at 17:08

Thank you for your kind words. We truly appreciate your feedback. It means a lot to our team to know that the care they provided had a positive impact.

Your words help inspire us to continue providing the best service possible.

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