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"Felt let down and vulnerable"

About: Warrington Hospital / General surgery

(as the patient),

Well sadly I cannot say a good word about my experience at this hospital 

The staff I met were awful except one young nurse the others were begrudging  

Who ever reads this can I say that I feel in the care field it should be something you are passionate about and a vocation 

If it’s not then it can let patients down with sub standard of care.

Some things I witnessed and happened to me:

Drips not changed regularly 

No cleaning of ward on regular basis 

Staff commenting negatively about each other to patients 

A lot of agency staff 

Patients left to feed themselves who couldn’t 

Patients asking for help and being ignored or even shouted at 

Patients left to take care of own care needs and asking more able patients to help 

Care staff not helping with personal care such as assisting with showering etc 

I was told too busy and get family member to help me 

Dressings left on patients cupboard space that have been used, not disposed of properly 

Blood on ward floor not cleaned until cleaner came … staff couldn’t do it for some reason so it was on the floor for 4 hours before a cleaner turned up to clean it up 

Staff change over and negative conversations overheard about patients

Lovely speaking like that about people who are unwell and relying on you 

I could go on and on 

When I finally got out after my operation I was traumatised and asked for counselling when returned to work so I could share this and speak about it 

I kept bursting into tears and my mental health deteriorated while I was in there and after when I got home I felt let down and vulnerable thinking this is my local hospital and I had witnessed and gone through all this 

I can’t bear to look at the place and I haven’t been back, I chose now another hospital and travel out for it. I am still trying to come to terms what happened to me.

I really couldn’t believe it and it still feels surreal to me now that this is what happened and I suffered and many others did also, including patients who were a lot older than me reaching out for care.

I am totally disgusted with the experience

Lovely ward a6 

Not!!!!!!

I pity anyone who has to go there and stay over 

I really thought at one point I would die with the lack of care after my operation and I called on my priest to come and see me for I thought I need to do this for I am think I am going to die 

I had spiked a temperature and got sepsis which was only spotted by the surgeon who came to see me and said want full blood count and nurses of course then were running around.

I was hallucinating and I do actually feel lucky to be alive.

Thank you to the surgeon for the nurses didn’t bother to check on me and I would have died I am sure only for him 

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Responses

Response from Alison Aspinall, Head of Communications, Warrington and Halton Hospitals NHS Foundation Trust 2 months ago
Alison Aspinall
Head of Communications,
Warrington and Halton Hospitals NHS Foundation Trust
Submitted on 27/02/2025 at 14:40
Published on Care Opinion at 16:56


Hello,

We are sorry to hear about your recent experience. Your feedback is important to us and we are grateful for you taking the time to share it.

We would encourage you to reach out to our PALS (Patient Advice and Liaison Service) team on 01925 275512 or via email at whh.pals@nhs.net, so they can understand your experience in more detail.

Best wishes,

The Communications and Engagement Team

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