"Offering appointments 4 weeks ahead"

Good morning, thank you for taking the time to visit this page and leave a review. I am sorry to read the information you feel is accurate in regards to our appointment waiting times. We do appreciate all patient feedback and this is shared with the wider team to allow us to make changes where required. We have listened to the feedback from our patients and now have a very a very efficient appointment system which is triaged by experienced GPs who allocate appointments according to clinical priority. We do see a large proportion of patients on the same day if their presenting condition is deemed urgent. We also offer pre-bookable appointments with all clinicians including doctors, Advanced Nurse Practitioners, Nurses etc. It is a very rare occurrence, that a patient has to wait 4 weeks for an appointment so I am very concerned that you state this was the case when you required our services recently. Patients have the option to use our Anima triage system where doctors will allocate appointments according to clinical priority and to ensure they see the most appropriate clinician. If a patient requests to see a specific doctor then this may generate a longer waiting time depending on their availability.

We would be happy to discuss your concerns further if you wanted to contact the practice directly which you can do via telephone or via our email address which is nnicb-bassetlaw.riversidehealthcentre@nhs.net.

Thank you for taking the time to leave a review, your feedback is important to us. Kind regards Alison, Practice Manager