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"Fantastic Service from Physician’s Associate "

About: Orchard Surgery, St Ives

I had an appointment today with the Physician’s Associate (zm) who was absolutely brilliant. Excellent manner with myself as a patient, and he was professional and informative without being overwhelming. He was extremely thorough in his assessment and suggested treatment and this really stood out in a time where bad experiences at GP surgeries are all you seem to hear about. I was really impressed and pleased with the service I received, and felt that the person providing the service was engaged with me as a patient. I would be extremely pleased if any future appointments were also with the Physician’s Associate - it was just as helpful (if not more than!) previous appointments I have had with GPs - this feels like a brilliant interim measure to ensure appointments are available whilst also freeing up some time for GPs to deal with other things. Thank you!

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Responses

Response from Orchard Surgery, St Ives 4 months ago
Orchard Surgery, St Ives
Submitted on 21/02/2025 at 18:17
Published on nhs.uk at 18:17


Dear Patient,

Thank you for your feedback. Over the past 5 years we have increased the number of clinical roles across our team to provide a wider skillset and greater appointment capacity. I am really pleased to hear you were happy with the service offered. I will pass along the positive feedback to our Physician Associate.

Yours sincerely,

Melissa Rawlings

Practice Manager

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