"Poor treatment from staff."

My mum was admitted with chest pain to hospital and diagnosed with chronic pericarditis. The pericarditis was originally diagnosed in September. 

Mid morning a nurse came in to her room and told her to get up and get dressed and get out of bed your being discharged, they said that they needed the bed as there were 12 ambulances on the way, their attitude was shocking. She was left in a discharge room in pain and uncomfortable. My mum has vascular dementia and FND. The whole experience has brought on a left sided weakness which is a feature of her FND. 

I just came to the ward late afternoon to collect her medications and discharge summary.I was waiting to see the doctor about medications and treatment for around an hour and the bed is still empty. No one has been admitted. The nurse on duty told me that they have to keep a proportion of empty beds in case there’s an admission from A&E. So 7 hours after she was thrown out of bed there still isn’t anyone in it. Does that justify how my mother was treated? Effectively what that nurse has just said is you’re not important. I can not believe a nurse can behave like that regardless of pressures. 

She then sat in the discharge room and took a “turn” where she was examined and told she was ok because it wasn’t a stroke. 

The previous night she asked for pain relief late afternoon following the cardiologist seeing her and receive none for more than 5 hours. 

Yesterday the cardiologist who seen her said she was to have tests while in hospital in case the steroid treatment didn’t work but this also hasn’t been actioned and there is no mention of this on her discharge summary. 

This is not a way to treat any human being let alone a person with complex health conditions who has dementia. 

Currently she’s at home feeling awful, unwell and in pain. 

My family and I are appalled with her care.