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Bone density scan efficiency

Posted By Lynn83456

"Bone density scan efficiency"

About: Queen Elizabeth University Hospital Glasgow / Nuclear medicine (diagnostics)

(as the patient),

I am a 67 year old woman and I broke my wrist in January. Never having broken a bone before I asked the orthopaedic consultant about osteoporosis and was told that I would be referred for scan.

I informed my travel insurance of this and was told I wouldn’t be insured if I broke any bones while waiting on results of scan. I was going on a skiing holiday in 6 weeks time. I phoned the hospital and spoke to a delightful receptionist in nuclear medicine.

Lauren talked me through the process of getting a quick referral as the original was not on the system and she then arranged for me to take a cancellation slot. This took various phone calls and running around on her part but she was superb! Any time I phoned she was really pleasant and cheerful and she absolutely exuded efficiency.

My initial phone call to the hospital was on the Monday afternoon and my scan appointment was on the Friday morning of that same week. I am very grateful to this extremely effective member of the NHS staff. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 04/03/2025 at 15:54
Published on Care Opinion at 15:54

picture of Kevin Torbet

Dear Lynn83456

Thank you for sharing your experience with us. We’re very glad to hear that Lauren, a member of our Nuclear Medicine team, was able to support you through this process and provide the excellent care you deserve. Her commitment to ensuring your referral was handled quickly and efficiently, while keeping you informed and at ease, reflects the high standards we strive for in the NHS.

It’s also wonderful to know that her cheerful attitude and professionalism helped make a potentially stressful situation more manageable. We will ensure that her efforts are acknowledged, as this kind of dedication plays a crucial role in the positive experiences of our patients.

We hope that your scan results provide the clarity you need, and that you enjoy a safe and enjoyable skiing holiday. If you have any further concerns or need additional support, please don’t hesitate to contact us.

Thank you again for taking the time to share your feedback – it’s stories like yours that remind us of the importance of the work we do and the impact it has on people’s lives.

Kind regards

Kevin

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