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"Helped me through a really difficult period"

About: General practices in Lothian

(as a service user),

In 2020 I was diagnosed with a rare blood Cancer which was very unusual for my age. I first went to my GP who directed blood samples to be taken. The nurse who took the samples was Alison at Roslin Medical Practice. Following this I was diagnosed with blood Cancer and since then have required regular blood transfusions. This requires a blood match 2 days prior. I have particularly difficult veins which makes the whole process more traumatic.

For nearly the past 5 years Alison has been my rock in terms of support with blood samples and general support through my GP. She has been able to take the necessary samples and has really helped me through a really difficult period. I can't overstate how important Alison has been and how much she helped me physically and mentally. Due to a shift in day for my transfusions my samples are now taken on a day she does not work and I wanted to ensure the management at the practice were aware of her amazing work.

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Responses

Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian 4 months ago
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 25/02/2025 at 08:48
Published on Care Opinion at 08:48


Dear Rosebud1,

Thank you for taking the time to share your story and for highlighting Alison’s exceptional care and support. It’s clear that she has made a significant impact on your journey, both physically and emotionally. I will pass on your story to the GP practice to ensure they recognise Alison's dedication and hard work..

Thank you once again, and I’m glad Alison has been there for you during such a challenging time. I wish you all the best in your ongoing treatment.

Kind regards,

Mariska

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