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Much needed rest at Cloughreagh House

Posted By grusrg47

"Much needed rest at Cloughreagh House"

About: Cloughreagh House

(as a service user),

I had a much needed rest at cloughreagh house.

The staff cannot do enough for you. They were very kind and patient with me, always had a smile on their faces and a bit of chat.

It was a great change as I live alone and it was lovely to have the company.

Nothing was too much trouble for the staff, It felt like a hotel, but better!

The food was lovely, plenty of choice, and if I didn’t like what was in the menu, they offered me an alternative, which was very kind of them. Plenty of cups of tea, I could never refuse.

I was seen by physiotherapist and occupational therapy to plan for home. I am still awaiting a care package and hope to have one soon.

I would be happy to return to Cloughreagh should I need the services again.

A place that provides a homely feel, comfortable, tranquil, and inviting. I would recommend cloughreagh to anyone why needed it.

Thank you to all the staff at cloughreagh House.

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Responses

Response from Stephanie Campbell, Senior Support worker Cloughreagh House, Adult Community Services Directorate, Southern Health and Social Care Trust 2 months ago
Stephanie Campbell
Senior Support worker Cloughreagh House, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 24/02/2025 at 19:44
Published on Care Opinion at 19:44

Thank you for taking the time to share your thoughts on your experience of Cloughreagh House. We value feedback as it offers us the opportunity to evaluate the quality of our service and to make change/improvements if necessary.

Our staff are trained to a high level and aim to provide person centered care to our service users in a friendly and helpful manner. Our Care Staff are registered with NISCC and are required to uphold the Code of Conduct and have a strong value base of respect, dignity and equality. I am glad to hear that this has been a happy experience for you and that you will carry forward fond memories of your time here in Cloughreagh.

We are a multi disciplinary team and work together with the Physiotherapist and Occupational Therapist who provide the rehabilitation exercise program for our Service Users and prepare them for discharge home.

Thank you again for your positive feedback which I will share with the staff team and I would like to take this opportunity to wish you a speedy onward recovery.

Kind Regards

Stephanie Campbell

Senior Residential Support Worker

Cloughreagh House.

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