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"Heart attack"

About: University Hospital Hairmyres / Cardiac Catherterisation

(as a service user),

Experienced chest pain that was concerning enough to attend A&E at Wishaw and after assessment transferred to Hairmyers Cardiac Cathertisation Lab.

Transpires it was a heart attack and being only 48 and active it came as a shock.

Throughout the whole experience all staff were supportive and ready to explain what was going on/happens next. At the lab I required stents and the procedure was carried out with dignity a lots of reassurance. Again support was abundant from staff, no question or concern too silly. Staff wee professional, affable and knowledgable, however busy they were they had time for patients but could also identfy when someone need a little space (although you knew they were continually keeping an eye on you).

Over the four days I cannot fault the staff, they made a worrying time so much easier (as did the abundant tea).

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 25/02/2025 at 17:41
Published on Care Opinion at 17:41


picture of Jennifer Montgomery

Dear Jimme,

Thank you for sharing your experience of University Hospital Hairmyres, Cardiac Catheterisation.

What a shocking diagnosis for you, as you say being young and active! I can only imagine how worrying a time this must have been for you. I am so glad that you were well supported by the staff throughout and that they kept you fully informed about your care. This must have really made a difference to you, as well as the cups of tea!

I look forward to passing your kind words on to the whole team who I am sure will be delighted to hear the impact they had on your care.

I hope you are keeping well.

Best Wishes,

Jenni

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