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Disgusting

Posted By Nurisha

"Disgusting"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency

(as a relative),

My elderly father (in his 80's) with C2 fracture waiting in A&E now for over 4 hours. This is because he wasn't treated properly in hospital initially after his fall.

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Responses

Response from Ray Middlemiss, Clinical Nurse Manager, Emergency Department, NHS Lothian 4 months ago
Ray Middlemiss
Clinical Nurse Manager, Emergency Department,
NHS Lothian

Submitted on 27/02/2025 at 09:53
Published on Care Opinion at 09:53

I'm sorry to hear of your father's experience, in order for us to look in to this properly we would require his details, if you feel this is something you wish please contact our Patient Experience Team LOTH.Feedback@nhs.scot

Kind regards

Ray

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Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 4 months ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 27/02/2025 at 11:15
Published on Care Opinion at 11:15

picture of Claire Withnell

Dear Nurisha,

Thank you for posting on Care Opinion.

We would like to echo Ray Middlemiss' response, and I am sorry that your dad experienced this wait. If you would like us to look into your experience closer, then please don't hesitate to contact the Patient Experience Team via LOTH.Feedback@nhs.scot or 0131 536 3370 (lines are open Monday to Friday 9am to 2pm).

We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve.

Kind regards,

Claire

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