"Unreliable Call-Back System and Poor Patient Care"

I am extremely disappointed with the service at this GP. I called at 8am and was given a phone appointment, but no time slot—just told the doctor might call anytime before 6pm. The doctor eventually called at 1:40pm, but I missed the call as I was in the toilet. When I called back, I was told the doctor was engaged but would call again, with no indication of when.

At 3pm, the doctor called again, but the line dropped as soon as I picked up. Given that I literally live opposite the GP, I took my son there in person at 3:05pm. He had a high temperature of 39°C for two days. Despite his condition, the receptionist refused to let us see a doctor, claiming all doctors had already left and we needed an in-person appointment. We were simply told to call 111 and asked to leave.

At 3:40pm, the doctor finally called back while we were waiting for a nurse from 111. This proves that the receptionist was dishonest—there were doctors in the GP, but they just didn’t want to deal with us. The whole call-back system is deeply flawed. It is completely unreasonable to expect patients to be on standby the whole day without any proper time window.

This experience was frustrating and unacceptable, especially when dealing with a sick child. The lack of transparency, poor communication, and dismissive attitude toward patients need urgent improvement.