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Overwhelmed with the advice and kindness

Posted By Magmc

"Overwhelmed with the advice and kindness"

About: Gartnavel General Hospital / Diabetes Clinic/Centre

(as the patient),

I attended gartnavel diabetic clinic after being quite unwell and ended up on insulin. I was pretty scared but when I met Christine for my first appointment I was really overwhelmed with the advice and kindness she showed me, putting me at ease from the beginning.

I can honestly say without her help and guidance I would not be anywhere near the stage I’m at regarding insulin….she taught me to take control of my life and made herself available to me for any questions I may have.

I will be eternally grateful to her as she continues to help me on this journey. I spoke to a couple of patients in the waiting room and they all felt the same about her and agreed without her they would be lost. She’s a credit to the NHS and to her department.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 03/03/2025 at 13:40
Published on Care Opinion at 13:40

picture of Kevin Torbet

Dear Magmc

Thank you so much for sharing such a heart warming and positive experience. We're incredibly pleased to hear how Christine's support, kindness, and guidance have made such a significant impact on your journey with insulin.

It’s clear that she goes above and beyond to ensure patients feel supported and empowered, and we’re grateful to have someone so dedicated in the team. We will be sure to pass on your kind words to her, and we're thrilled to know that you're feeling more in control of your health.

Thank you for acknowledging the great work happening in our department—it’s stories like yours that help highlight the incredible care provided by NHS staff.

We wish you all the best on your continued journey and thanks again for sharing this really means a lot to the staff.

Kind regards

Kevin

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