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Brighter Day!

Posted By alphanw66

"Brighter Day!"

About: NHS 24 / Mental Health Hub

(as the patient),

I am writing to thank NHS24 mental health team for helping me with emotional distress. 

I was listened to, given reassurance and information to help with my particular situation. 

I received further advice and support from the Patient Support And Advice Service.

Everything seems much brighter because of you! 

More about:
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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 4 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 24/02/2025 at 09:02
Published on Care Opinion at 09:02

Dear alphanw66,

Thank you so much for sharing your story on Care Opinion. I am delighted to read of your positive experience, from contacting the Mental Health Hub at NHS 24 to the advice given from the Patient Advice and Support Service.

I am replying on behalf of NHS 24. If you wish to share any further information with me, including your Care Opinion username, I can locate the staff members you spoke with and share your Care Opinion story with them. I am sure they will be pleased to know you felt reassured and listened to when speaking with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Best Wishes,

Laura

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