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"Exceptional Care"

About: University Hospital Monklands / Ear, Nose & Throat (Ward 9)

(as the patient),

I would like to express my heartfelt thanks for the exceptional care I received from my ENT Staff. Doctor Calder's team is amazing, and staff at reception are amazing, in particular Ruth, Chevonne and Amy. 

Staff show expertise and through asking questions gained a thorough understanding of my needs that led to an outcome that exceeded my expectations. The meticulous attention to detail and clarity of guidance were incredibly helpful and greatly appreciated.

Thank you once again for your outstanding support showing a great example of what patient service should look like.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 9 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 25/02/2025 at 17:22
Published on Care Opinion at 17:22


picture of Jennifer Montgomery

Dear Quattro,

Thank you for sharing your experience of ENT at University Hospital Monklands.

I am so pleased to hear that you received exceptional care from Dr Calder's team. It can be a worrying time attending hospital and I am sure that their excellent knowledge and ensuring you were involved in decisions will have really reassured you.

I look forward to passing your kind words on to the whole team who I am sure will get a real boost in hearing your feedback.

I hope you are keeping well.

Best Wishes,

Jenni

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