"Extremely Poor communication lack of patient care…"

This morning I had to visit Gravesend minor injuries. As an already less able person I had to visit due to increased mobility problems and a extremely swollen limb. I was sent with a letter to reception at the surgery which stated I needed urgent bloods taken. Reception said they were going to get the path form generated by this afternoon and if I collect I can then get my bloods done on Saturday morning back at Gravesend. My partner drove back to the surgery and was given an old path form from last year no the blood test I needed. He then rang them to explain and they didn’t know when it would be done, definitely not today sometime. Because the blood disorder they are querying, which I have had before is potentially life threatening. I have no option but to attend A&E and wait in pain for hours. This is all because someone can’t generate a path form which literally takes seconds, 5 mins max. There are nurses ans gps and even healthcare assistants can do it, but no can’t be done. This is appalling on so many levels. I am immune suppressed so done really want to come out of A&E with more than I went in with. I really thought we were trying to keep people out of A&E rather than fobbing people off to start their weekends sooner. It’s not the first occassion I have experienced lack of patient care and I am sure it won’t be the last. Only hope I get to speak to CQC before their next visit