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"Greater Glasgow Adult Autism Team"

About: Mental Health / Adult Autism Services

(as a service user),

I attended a few meetings with the Adult Autism Team. This was after a wait of just under 3 years. It is clear that they are very stretched. 

The team made me feel at ease during the first meeting and were very clear in their remit and how the assessment would be carried out. On the whole it was a good experience and they made it feel like a safe environment. I was encouraged to ask questions and every effort was made to ensure I understood. They were always friendly and I felt comfortable speaking with them. Some responses, like the pulling of sad faces etc could occasionally feel a little condescending, but I know they weren't meant to come across in that way. 

On one occasion during my assessment, one of the team relayed a story to me that was triggering to me and had to be reminded by the other member of the team. 

I often had to wait beyond my appointment time - often more than 10 minutes. This wasn't ideal for someone with anxiety. 

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Responses

Response from Tom Kelly, Head of Adult Services: Learning Disability and Recovery, East Renfrewshire Health & Social Care Partnership 2 months ago
Tom Kelly
Head of Adult Services: Learning Disability and Recovery,
East Renfrewshire Health & Social Care Partnership
Submitted on 20/02/2025 at 16:59
Published on Care Opinion on 21/02/2025 at 10:17


picture of Tom Kelly

Dear snowHS25,

My name is Tom Kelly and I am the Head of Adult Services, Learning Disability and Recovery for East Renfrewshire Health and Social Care Partnership.

Thank you very much for taking the time to give us your experience.

Feedback is so important in helping us improve the service and I was pleased to read that you felt the experience was, on the whole, a positive one. I will share your feedback with the team and will be sure to use this to support service development.

Thank you again.

Tom

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